Built for product, pricing, and hours questions
Launch a customer chatbot from your own knowledge base.
Answer repetitive customer questions, capture visitor names and emails as leads, notify a human when the answer is missing, and keep a reviewable log of every conversation.
Acme Home & Garden assistant
Website channel · lead capture on
Knowledge sections
5/5
Products, pricing, hours, policies, FAQs
Captured leads
0
Saved through the chat intake form
Human handoffs
0
Questions that needed owner follow-up
Channels enabled
1
Website, Telegram, and WhatsApp options
Recent conversations
Review every visitor exchange, including unanswered questions and handoff status.
No conversations yet. Use the widget preview to start the first logged chat.
How the handoff works
When the answer engine cannot match a visitor question to your knowledge base, it sends a real notification through GenMB Contact Form with the visitor details, latest question, and transcript.
- 1. Visitor enters name and email; the lead is saved to the GenMB Key-Value Store.
- 2. The chatbot answers from products, pricing, hours, policies, and FAQs.
- 3. Missing answers trigger an owner email via the Contact Form connector.