Knowledge base

Provide the exact business facts the chatbot should use. Products, pricing, and hours are required because they are the core customer questions this bot is designed to answer.

Business profile

These fields control the chatbot greeting, lead prompt, and fallback handoff message.

Business name

Lead capture prompt

Chat greeting

Fallback message when the chatbot cannot answer

Answer sources

Use concise factual copy. The chatbot only answers from this stored knowledge; unclear questions are handed off to a human.

Products

Include product names, categories, and availability.

Pricing

Include packages, fees, delivery charges, and plan names.

Hours

Include days, holidays, support response times, or appointment rules.

Policies and fulfillment

Optional, but useful for returns, shipping, pickup, bookings, and guarantees.

FAQs

Optional Q/A pairs. Keep them specific and current.

Saving writes the profile and knowledge base to GenMB Key-Value Store.